Shipping

Shipping

We ship orders worldwide from Sydney, Australia.  All shipping costs are listed in AUD, except for New Zealand orders, which are shown in NZD.

Please note: Between June - October 2025, orders will be posted twice a week. All orders are the responsibility of the customer, We suggest tracking your item as soon as you receive your shipping notification. If you need your order sent out urgently, would like to know when your order will ship, or if you didn't receive a shipping notification, please send us an email with your order number. 

Contact: customercare@therubystate.com

 

We are so excited to offer our customers FREE EXPRESS shipping on qualifying orders!

Australia - orders over $200 AUD

New Zealand - orders over $250 NZD

North America - orders over $ 250 USD

Europe/UK - orders over 250€/200£

 

Shipping times and costs

All orders will be shipped with Australia Post. Delivery estimates listed below should be used as a general guide only and some packages may be held longer than usual by Australian and overseas customs authorities. 

Some countries are ineligible for shipping from Australia.  
 

Australia:

Standard shipping $11 (2-4 business days for major cities, 3-12 days for country, remote and WA) 

Express shipping $15 (1 business day for all capital cities, 2-6 days for country and remote) 

 

New Zealand:

Standard shipping $15 (5-8 business days) 

Express shipping $30 (2-5 business days) 

 

USA and Canada:

Standard shipping $30 (6-9 business days) 

Express shipping $45 (3-6 business days) 

 

UK and EU countries:

Standard shipping $33 (6-8 business days) 

Express shipping $45 (4-6 business days) 

 

Asia and Pacific islands: 

Standard shipping $25 (6-10 business days) 

Express shipping $40 (4-6 business days) 

Please note not all Pacific Island countries eligible for express postage 

 

Rest of the world:

Standard shipping $40 (up to 25 business days) 

Express shipping $55 (up to 18 business days) 

 

Taxes and Duties:

Taxes and duty fees are the customer's responsibility and should be paid upon delivery of your package. If any customer refuses to pay the required fees, resulting in the return of your package to us, an $80 return fee will be deducted from your store credit. This fee covers the return shipping and admin costs.  

Our shipping provider:

All orders are shipped with Australia Post. Delivery estimates listed below should be used as a general guide only, and some packages may be held longer than usual by Australian and overseas customs authorities. 

Some countries are ineligible for shipping from Australia. 

For more accurate international shipping estimates, please visit Australia Post.